Actor Riva Arora has opened up about a distressing incident involving a delivery agent that allegedly took place at her Mumbai residence on April 26. What started as a regular grocery delivery through a quick-commerce app reportedly escalated into a tense situation that eventually led the actor and her family to contact the Mumbai Police.Riva told Hindustan Times, “This incident was definitely upsetting, but I’m focusing on staying positive and continuing with my routine.” According to the actor, a delivery agent from Blinkit arrived with an order around 3:30 PM, but his behaviour allegedly became inappropriate from the beginning.“From the beginning, his tone was rude and inappropriate. When I responded, the situation didn’t improve. My mother (Nisha Arora) stepped in to calmly address the issue and de-escalate things, but instead of resolving it, the delivery agent continued to behave disrespectfully,” Riva claimed.She further alleged that the situation intensified when her sister, Muskan Arora, encountered the delivery agent in the lift while he was leaving the building.“When my sister encountered him in the lift while he was leaving, he continued using inappropriate language despite being asked to stop. At that point, we felt the behavior crossed a line and needed to be addressed seriously. Disrespectful, inappropriate, and crass language was directed at us without any provocation. It wasn’t just a one-time remark, he continued speaking in that manner repeatedly,” she alleged.Riva claimed that she and her family faced verbal harassment for nearly 30 to 40 minutes. “It began at our doorstep and escalated as he continued his behavior while leaving. When he tried to leave the premises after the altercation, we followed him downstairs and were able to stop him from getting away,” the 20-year-old said.She added, “We immediately contacted the Mumbai Police, who responded very quickly and arrived on the spot to take action.”The actor explained that contacting the police became necessary as the family felt they could no longer ignore the situation. “They responded very promptly and took immediate action when they arrived. The matter was handled at the time, and as of now, it is being taken care of through the appropriate channels,” she said.Riva also stated that her family had lodged a formal complaint with Blinkit and was awaiting a response from the platform. “We have raised a formal complaint with Blinkit as well, because accountability at that level is equally important. We are currently awaiting a clear response and resolution from their side,” she claimed.Reflecting on the larger issue, the actor said she believes stricter background checks and training protocols are needed for delivery personnel.“Companies should ensure that their agents are trained not just in logistics but also in communication and professionalism. There should also be stronger accountability systems, quick response mechanisms, proper complaint handling, and consequences for misconduct,” she said.Riva also mentioned that the building’s security staff were supportive during the incident and helped ensure her family’s safety. Clarifying that her intent was not to target any profession, the actor concluded, “It’s about accountability and mutual respect. It’s important not to normalise or ignore disrespectful behavior, no matter how small it may seem. Speaking up is necessary, not just for oneself, but to ensure such incidents don’t happen to others.”
